Post-Sale Service Policy

In the case of returns, we will make a replacement (or refund) if there is inventory, and a refund if there is no stock.

Please contact our support team for any issues immediately once you receive your parcels includes but is not limited to below reasons:

1.Not received the parcel normally

Yes, we guarantee a refund or to resend your order if you haven't received the parcel beyond the regular shipping days, except the case which customer takes the responsibility for the unsuccessful delivery such as providing an incorrect shipping address, can not complete the customs clearance due to customer's reason, etc.

Note: If the following issues occurs:

extreme weather, post office delay, customs clearance, local protest, etc. In this case, we are incapable of guaranteeing on-time delivery, but we'll try our best to support you,thanks.

2.Some items missing from my shipment

First, check that you've received all the boxes associated with your order. Then fully empty each box you received, sometimes small parts get caught in crevices or in packing material. If you still can't find your item, please email customer service right away. Include a description of the missing quantities and pictures of the whole parcel. We'll forward them to our warehouse to check the monitor records and the packing pictures records.

Steps:

 1.Send email to support team for authorization.

 2.We'll check and verify the issues.

 3.Offer solutions to customer case by case.

We do not make compensation for the loss due to the following reasons:
(1)Social damage (loss of business profits, business interruption, etc.), information loss, financial loss, personal injury, and the costs associated with recovery (maintenance costs, installation costs, handling costs, transportation costs, communication costs, transportation costs, processing fees, PC data recovery costs).

(2)We are committed to providing accurate product information to our customers, but inevitably there are mistakes. We do not guarantee the accuracy of information such as product descriptions and specifications. Please check the manufacturer's parameter information again to ensure the correctness of the purchase.

Can I return or replace the products?

If there is something wrong with the product we delivered, we will accept the replacement or return of the product only when all of the below conditions are fulfilled: 

(1)There are any problems with the product we delivered, such as a deficiency in quantity, delivery of wrong items, and apparent external defects (breakage and rust, etc.), and we acknowledge such problems. 

(2)We are informed of the defect described in above within 365 days after delivery of the product. 

(3)The product is unused and only in the original unpacked packaging. 

* Acceptance of the return or replacement of the product is at our discretion.

What should I do if I want to return or replace a product?

(1)Inform us within 365 days

Please contact a Corporate RMA representative , preparing to provide relevant information, including:

1. copy of one of the following: Invoice, Date of Shipment, PO Number, or Sales Order Number

2. brief description of the problem for the return

* For returning defective products,please provide relevant reports from the authoritative third-party testing organization to help us review the returning information.All materials/information for returns will be audited for validity prior to the authorizing return.

(2)Obtain Requesting Return Authorizations（RMAs)

If the materials are authentic and valid, the RMAs number will be sent to the parties by the Corporate RMA Department. RMA numbers are valid for 30 days from the date of issue. RMA Numbers ensure that returned products will be properly credited to the Customer's account. Products returned without authorization numbers will be returned to the sender. No returns may be made for any reason without a Return Authorization number issued by Seller.

Return Warm reminder 

(1)Please provide a copy of your original purchase order when requesting a return.

(2)Product must be returned with original packaging and labeling to help our investigation and processing. 

(3)Your account will be credited when product returns are received and verified by our Distribution Center.

(4)If you receive damaged product with visible damage to external shipping containers, please report the damage to the carrier at the time of receipt. Please contact the rundex.com Sales Office with details of the damage.

(5)Product must not have been purchased with an NCNR agreement (Non-Cancelable, Non -Returnable) or be classified as CSP (Customer Specific Product).       

(6)Returned products must be undamaged and be in the Original Manufacturers sealed Packaging or rundex.com sealed packaging to ensure that there has been no possibility of physical damage, Electrostatic Discharge Damage (ESD) or exposure to moisture (especially important on Dry Packed SMT products).  rundex.com product labeling must be in place so that we have clear traceability to our original shipment. 

(7)Products are deemed accepted by customers unless the customer notifies Seller in writing within 365 days of delivery of product shortages, damage or defect.

(8)Only products originally shipped from rundex.com will be returned to rundex.com.

(9)The return products should be in the original packaging and in unused condition (except defective). ESD or moisture sensitive products should not be opened except under controlled conditions

(10)Some products may require that they be returned directly to the manufacturer.

(11)All manuals, accessories and packaging that the product originally came with.

(12)The RMA number must be written visibly on the outside of the shipping carton.